Terms of service

Last Updated: September 29, 2026
Effective Date: September 29, 2026

Welcome to JEXNORIVA™.

These Terms of Service (“Terms”) govern your access to and use of jexnori.com, including our online store, website features, content, products and related customer services (collectively, the “Services”).

The website and JEXNORIVA™ online store are operated by:

Shanghai Hanyu Network Technology Co., Ltd.

Throughout these Terms, “JEXNORIVA™,” “we,” “us” and “our” refer to Shanghai Hanyu Network Technology Co., Ltd. as the operator of the store, where appropriate.

Please read these Terms before using our Services or placing an order.

By accessing our website or purchasing from us, you agree to be bound by these Terms and the policies referenced within them. If you do not agree, please discontinue use of the Services.

1. About JEXNORIVA™

For transparency, the business responsible for operating this online store is identified below:

Brand / Trademark: JEXNORIVA™
Website: jexnori.com
Legal Company Name: Shanghai Hanyu Network Technology Co., Ltd.
Owner: Ren Yan

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Telephone: +86 13812782989

JEXNORIVA™ is operated by Shanghai Hanyu Network Technology Co., Ltd.

2. Eligibility & Use of Our Services

You must be legally capable of entering into a binding purchase agreement under the laws applicable to you in order to place an order through our website.

If you permit another person to access our Services through your device or account, you are responsible for ensuring that such use complies with these Terms where permitted by applicable law.

You agree to use jexnori.com only for lawful purposes.

3. Customer Information

Certain website functions may require you to provide information such as:

Your name
Email address
Telephone number
Billing information
Delivery address
Payment-related information

You agree to provide information that is accurate and sufficiently complete for us and our service providers to process your transaction and fulfill your order.

You are responsible for checking your delivery address and contact information before completing checkout.

For information about how personal information is handled, please review our Privacy Policy.

4. Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us if you reasonably believe that your account has been accessed without authorization.

We may restrict or suspend account access where reasonably necessary to protect customers, prevent fraud, maintain website security or address violations of these Terms.

5. Product Information

We make reasonable efforts to present product descriptions, specifications, photographs and other relevant information accurately.

However, the appearance of a product on your screen may vary depending on factors such as:

Screen calibration
Device settings
Lighting
Photography
Display resolution

For jewellery, minor visual differences may also arise from production processes, finishes or other characteristics of the individual design where applicable.

Customers should review the applicable product page before ordering.

Nothing in this section limits any mandatory rights you may have where a product is materially different from its description or otherwise fails to meet applicable legal requirements.

6. Product Availability

Products are offered subject to availability.

We may update product assortments, quantities or availability where reasonably necessary.

Placing an item in your shopping cart does not necessarily reserve inventory.

If an ordered product becomes unavailable after checkout, we may contact you regarding an alternative solution or issue an applicable refund.

7. Placing an Order

When you submit an order through jexnori.com, you are requesting to purchase the products shown in your checkout summary.

Please review the following before submitting your order:

Product selection
Available variants
Quantity
Delivery address
Contact details
Shipping option
Discount or promotional code
Final amount and transaction currency

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

Payment cannot be authorized
A product is unavailable
Material pricing or listing errors occur
Fraud or unauthorized activity is reasonably suspected
Delivery to the supplied address is unavailable
The transaction violates applicable law or these Terms

Where payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

8. Order Changes & Cancellations

If you need to change or cancel an order, contact:

service@jexnori.com

as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment has progressed too far.

However, changes or cancellations cannot be guaranteed once an order has entered processing, packing or shipment.

Where cancellation is no longer possible, an eligible item may be returned after delivery in accordance with our Return & Refund Policy.

9. Prices

Product prices are displayed on our website and may change from time to time.

The applicable product price for an order will generally be the price shown in the checkout summary when the order is submitted, subject to correction of material errors as permitted by applicable law.

Before payment, customers should review:

Product subtotal
Promotional discounts
Shipping charges
Applicable taxes or other charges displayed at checkout
Transaction currency
Final order total

10. Payment

The payment methods available for an order are displayed during checkout.

Payment options may vary according to factors such as location, currency, device and the payment services currently available through our store.

Customers must provide valid payment information and be authorized to use the selected payment method.

Payment transactions may be processed by third-party payment service providers.

For additional information, please review our Payment Options page and Privacy Policy.

11. Promotions & Discount Codes

From time to time, JEXNORIVA™ may offer promotional prices or discount codes.

Promotions may be subject to conditions such as:

Expiration dates
Minimum purchase requirements
Eligible products
Geographic restrictions
Usage limits
Restrictions on combining offers

Where a promotional code is used, customers should confirm that the discount has been successfully applied before completing checkout.

Unless otherwise stated or required by law, promotions do not have retroactive effect on orders completed before the promotion became available.

12. Shipping & Fulfillment

Orders generally require approximately 2–5 business days for processing before shipment.

Estimated transit times vary by destination and other circumstances.

JEXNORIVA™ may use different fulfillment facilities depending on inventory, destination and operational requirements. Products within a single order may occasionally be shipped separately.

For information concerning processing times, delivery estimates, tracking, customs, delays and lost packages, please review our Shipping Policy.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Nothing in these Terms transfers delivery risk to a consumer earlier than permitted under applicable mandatory consumer law.

13. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes or other government charges depending on the destination.

Where these charges are not collected during checkout, they may be payable by the recipient if required under applicable local law.

Customers are responsible for reviewing any applicable import requirements in their destination.

Please refer to our Shipping Policy for additional information.

14. Returns & Refunds

Eligible purchases may be returned within our 30-day return window, subject to the conditions and exclusions stated in our Return & Refund Policy.

Customers must contact us before returning an item and follow the authorized return procedure.

The business address published on our website should not automatically be treated as the return address.

An authorized return may need to be sent to a designated return facility depending on the product and fulfillment arrangement.

Unauthorized returns may not be accepted or processed.

Please review our Return & Refund Policy before sending any product back.

15. Incorrect, Damaged or Defective Products

Customers should inspect products after delivery.

If you receive an incorrect product or believe an item arrived damaged or defective, contact:

service@jexnori.com

as soon as reasonably possible.

We may request your order number, photographs and other reasonable information necessary to assess the issue.

Where a valid issue is confirmed, we will provide an appropriate resolution in accordance with our policies and applicable law.

16. Intellectual Property

Unless otherwise indicated, content made available through jexnori.com — including branding, logos, text, graphics, layouts, photographs, design elements and other materials — may be owned by or licensed to Shanghai Hanyu Network Technology Co., Ltd. or relevant rights holders.

JEXNORIVA™ branding may not be copied, reproduced, impersonated or commercially used without appropriate authorization.

You may access website content for ordinary personal shopping and informational purposes.

Unless permitted by law or expressly authorized, you may not:

Reproduce substantial website content for commercial purposes
Republish our product photographs as your own
Copy or imitate our branding
Modify or distribute protected materials
Use website content in a misleading or infringing manner

Third-party trademarks remain the property of their respective owners.

17. Reviews, Comments & User Content

If our website allows customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that the material you submit is lawful and that you have the right to provide it.

You must not submit content that:

Infringes another person's rights
Contains unlawful or malicious material
Is intentionally deceptive
Contains harmful software or code
Improperly discloses another person's private information

Where permitted by law, we may moderate or remove content that violates these Terms or applicable requirements.

18. Third-Party Services

Our website may use or link to third-party services, including payment providers, logistics providers, analytics services or other external platforms.

Those services may operate under their own terms and privacy practices.

We do not control independent third-party websites and are not responsible for their content solely because our website contains a link to them.

Customers should review the applicable third-party terms where appropriate.

19. Website Availability

We aim to keep jexnori.com accessible and functioning properly.

However, temporary interruptions may occur due to:

Maintenance
Technical problems
Network interruptions
Security updates
Third-party service interruptions
Events outside our reasonable control

We do not guarantee that every website function will operate continuously or without error.

20. Errors & Corrections

Despite reasonable efforts to maintain accurate information, occasional typographical, technical, pricing or product-information errors may occur.

Where permitted by law, we may correct material errors and update inaccurate information.

If a material error affects an order that has already been submitted, we may contact the customer with appropriate options before proceeding where reasonably necessary.

Nothing in this section limits mandatory consumer rights.

21. Prohibited Activities

You may not misuse our website or Services.

Prohibited conduct includes:

Using the Services for unlawful activity
Attempting unauthorized access to systems or accounts
Introducing malware, malicious code or harmful software
Interfering with website security or normal operation
Conducting fraudulent transactions
Scraping or harvesting personal information unlawfully
Sending spam, phishing material or deceptive communications
Impersonating JEXNORIVA™ or another person
Infringing intellectual property or privacy rights
Using automated systems in a manner that materially disrupts our Services

We may take reasonable action to protect the website, customers and our business where misuse is detected.

22. Suspension or Termination of Access

We may restrict or terminate access to certain Services where reasonably necessary because of:

Material violations of these Terms
Fraudulent or unlawful activity
Security threats
Abuse of website functionality
Other circumstances requiring us to protect our Services or users

Termination of website access does not eliminate obligations or rights that arose before termination.

23. Consumer Guarantees & Statutory Rights

Nothing in these Terms is intended to exclude, restrict or waive rights or remedies that cannot legally be excluded under applicable consumer protection law.

Depending on your location, you may have mandatory rights relating to:

Product conformity
Faulty or damaged products
Distance purchases
Cancellations or withdrawals
Refunds
Delivery
Other consumer protections

Where these Terms conflict with a mandatory legal right applicable to you, the mandatory requirement will prevail.

24. Disclaimer

To the extent permitted by applicable law, our website and Services are provided on an available basis.

We do not warrant that the website will always be uninterrupted or completely free from technical errors.

Any exclusions or limitations contained in these Terms apply only to the extent they are lawful and do not override rights that cannot legally be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Shanghai Hanyu Network Technology Co., Ltd. will not be liable for indirect or consequential losses that were not reasonably foreseeable and that arise solely from circumstances for which liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

This includes any liability that cannot legally be waived under applicable consumer protection requirements.

26. Your Responsibility

You are responsible for using our website lawfully and for providing accurate information reasonably required to process and deliver your order.

To the extent permitted by applicable law, you may be responsible for losses directly resulting from unlawful misuse of the Services or a material violation of these Terms.

Nothing in this section creates an obligation that would be unlawful or unenforceable under applicable consumer law.

27. Governing Law

These Terms and our operation of the Services are governed by the laws applicable to Shanghai Hanyu Network Technology Co., Ltd. in the People's Republic of China, without depriving consumers of mandatory protections available under the laws of their country or region where such protections apply.

Nothing in this section prevents a consumer from exercising jurisdictional or dispute-resolution rights that cannot lawfully be waived.

28. Changes to These Terms

We may revise these Terms from time to time to reflect changes to:

Our Services
Business practices
Website functionality
Applicable laws or regulations
Operational requirements

The current version will be published on this page with an updated Last Updated date.

Changes will apply prospectively as required by applicable law and will not be used to improperly remove rights that have already arisen from a completed transaction.

29. Related Store Policies

These Terms should be read together with the policies available on jexnori.com, including our:

Privacy Policy
Shipping Policy
Return & Refund Policy
Payment Options
FAQ
Contact Us

Where a specific policy contains more detailed terms concerning its subject matter, that policy should be read together with these Terms.

30. Contact Us

If you have questions about these Terms of Service, an order or our store, please contact us.

JEXNORIVA™ Customer Support