Privacy policy

Last Updated: September 29, 2026
Effective Date: September 29, 2026

This Privacy Policy describes how Shanghai Hanyu Network Technology Co., Ltd., operating JEXNORIVAโ„ข through jexnori.com (โ€œJEXNORIVAโ„ข,โ€ โ€œwe,โ€ โ€œus,โ€ or โ€œourโ€), collects, uses, discloses and otherwise handles personal information when you visit our website, place an order, communicate with us or otherwise use our services.

We believe customers should be able to understand what information is collected and why it is needed. This Policy should be read together with our Terms & Conditions and other policies available on our website.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to applicable law.

1. Information We May Collect

The information we collect depends on how you interact with JEXNORIVAโ„ข.

Information You Provide to Us

When you make a purchase, contact customer support, subscribe to communications or otherwise interact with our website, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and transaction information

  • Products purchased or returned

  • Customer service communications

  • Account information, where account functionality is available

  • Marketing preferences

  • Other information you voluntarily provide

Payment Information

When you make a purchase, payment information is processed through the payment services made available through our checkout system.

The payment provider involved in your transaction may collect information necessary to authorize and process the payment.

We do not ask customers to send complete payment card numbers, card security codes or online banking passwords to our customer support email.

Information Collected Automatically

When you visit jexnori.com, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General location derived from technical information

  • Pages viewed

  • Referring or exit pages

  • Website interactions

  • Date and time of visits

  • Cookie and similar technology identifiers

This information helps operate the website, understand performance, maintain security and improve the shopping experience.

2. How We Use Personal Information

We may use personal information where reasonably necessary to operate our ecommerce business and provide our services.

This may include using information to:

Process & Fulfill Orders

Confirm purchases, process transactions, prepare orders, arrange shipment and provide order or delivery updates.

Provide Customer Support

Respond to product questions, order enquiries, returns, refunds, complaints and other customer service requests.

Operate Our Website

Maintain shopping cart functionality, checkout processes, website features and other services requested by customers.

Improve Our Services

Understand how customers interact with our website and use those insights to improve functionality, products, content and customer experience.

Prevent Fraud & Protect Security

Detect suspicious transactions, investigate misuse, protect accounts and maintain the security and integrity of our website and business.

Communicate With You

Send transactional communications concerning orders, payments, shipping, returns or customer support.

Where permitted and where any required consent has been obtained, we may also send marketing or promotional communications.

Meet Legal Obligations

Maintain records, respond to lawful requests, enforce our agreements and comply with applicable legal or regulatory requirements.

3. Cookies & Similar Technologies

JEXNORIVAโ„ข and service providers supporting our website may use cookies, pixels and similar technologies.

These technologies may help us:

  • Keep products in your shopping cart

  • Remember website preferences

  • Maintain website functionality

  • Understand website traffic and performance

  • Detect technical or security issues

  • Measure marketing effectiveness

  • Provide relevant advertising where permitted

Cookies may generally include categories such as:

Essential Cookies
Used for core website functions, including navigation, cart functionality and checkout.

Analytics or Performance Cookies
Help us understand how visitors interact with the website and identify opportunities for improvement.

Functional Cookies
May remember selections or preferences to provide additional functionality.

Advertising or Marketing Cookies
Where used and legally permitted, these may help measure advertising campaigns or provide advertising based on interactions with our website.

You may be able to control certain cookies through your browser settings or consent tools made available on our website.

Blocking some cookies may affect the functionality of certain website features.

4. How We May Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate JEXNORIVAโ„ข, complete transactions or provide our services.

Recipients may include:

  • Ecommerce platform and website service providers

  • Payment processors

  • Banks and payment networks

  • Warehousing and fulfillment providers

  • Shipping and logistics companies

  • Customer service providers

  • Website hosting and infrastructure providers

  • Analytics providers

  • Marketing and advertising service providers

  • Fraud prevention and security providers

  • Professional advisers where necessary

  • Government agencies, regulators or other parties where disclosure is legally required

Service providers may process information according to their own contractual and legal obligations.

We do not disclose personal information merely because another business requests it. Information is shared when reasonably necessary for the purposes described in this Policy or as otherwise permitted or required by law.

5. Advertising & Analytics

We may use analytics, advertising or measurement services to understand website activity and evaluate the effectiveness of marketing campaigns.

Depending on the technologies currently enabled on our website, these services may process information about your browser, device and interactions with our website.

Where required by applicable law, non-essential advertising or tracking technologies will be subject to applicable consent requirements.

The privacy choices available to you may depend on your location and the services involved.

6. Payment Processing

Payments are processed through the payment options presented during checkout.

Payment providers may collect and process payment credentials, billing information and transaction details according to their own privacy and security practices.

JEXNORIVAโ„ข does not require customers to provide complete payment credentials to our customer support team by email.

If you experience an authorization or payment issue, your bank, card issuer or payment provider may also need to assist you.

For additional checkout information, please review our Payment Options page.

7. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

Customers should therefore take reasonable precautions when using online services, including protecting account credentials and avoiding sending sensitive payment credentials through unsecured communication channels.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The applicable retention period may depend on factors such as:

  • Providing and fulfilling our services

  • Maintaining transaction and order records

  • Processing returns or refunds

  • Responding to customer enquiries

  • Preventing fraud or misuse

  • Resolving disputes

  • Enforcing agreements

  • Meeting accounting, tax or other legal requirements

When information is no longer reasonably required, we may delete, anonymize or otherwise handle it in accordance with applicable requirements.

9. International Data Transfers

JEXNORIVAโ„ข operates an online store that may serve customers in different countries and regions.

As a result, personal information may be processed in countries or regions other than the location where you live, including where our ecommerce, payment, fulfillment, logistics, hosting or other service providers operate.

Where applicable law requires specific protections for international transfers, we take reasonable steps to use appropriate mechanisms or safeguards.

10. Your Privacy Rights & Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to request:

  • Access to certain personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Information regarding how personal data is used

  • Restriction of certain processing

  • Objection to certain processing

  • Withdrawal of consent where processing relies on consent

  • Opt-out from eligible marketing communications

  • Other rights provided by applicable privacy laws

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact:

service@jexnori.com

We may need to request information reasonably necessary to verify your identity before processing certain requests.

11. Marketing Communications

If you choose to receive promotional communications from JEXNORIVAโ„ข, we may use your contact information to send information about products, promotions or store updates.

You can unsubscribe from eligible marketing emails by using the unsubscribe option included in the communication or by contacting us.

Opting out of marketing does not prevent us from sending necessary transactional or service communications, such as order confirmations, shipping information or responses to customer service requests.

12. Third-Party Websites & Services

Our website may contain links to websites, platforms or services operated by third parties.

Once you leave jexnori.com or interact directly with an independent third-party service, that party's privacy practices may apply.

We encourage you to review the privacy notices of third-party services before providing personal information to them.

We are not responsible for the independent privacy practices of websites or services that we do not operate.

13. Children's Privacy

Our website and products are intended for a general adult shopping audience and are not directed to children.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact service@jexnori.com so that we can review the matter and take appropriate action where required.

14. Privacy Rights in Certain Jurisdictions

Customers residing in jurisdictions with specific privacy legislation may have additional rights under applicable law.

For example, eligible residents of certain U.S. states or other jurisdictions may have rights concerning access, correction, deletion or certain uses and disclosures of personal information.

Where such laws apply to JEXNORIVAโ„ข and to your request, we will process eligible requests in accordance with applicable legal requirements.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology or legal requirements.

When changes are made, the revised version will be published on this page and the Last Updated date will be changed accordingly.

We encourage customers to review this Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices or a privacy-related request, you may contact us using the information below.

Brand / Trademark: JEXNORIVAโ„ข
Website: jexnori.com
Legal Company Name: Shanghai Hanyu Network Technology Co., Ltd.
Owner: Ren Yan

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Telephone: +86 13812782989

Customer Support Hours:
Monday โ€“ Friday: 9:00 AM โ€“ 6:00 PM (China Standard Time, UTC+8)
Saturday โ€“ Sunday: Closed

We aim to respond to customer enquiries within 1โ€“2 business days.

JEXNORIVAโ„ข is operated by Shanghai Hanyu Network Technology Co., Ltd.