Terms & Conditions

Last Updated: September 29, 2026
Effective Date: September 29, 2026

Welcome to JEXNORIVA™.

These Terms & Conditions (“Terms”) apply to purchases made through jexnori.com and govern your use of our online store, checkout services, products, customer support and related ecommerce services.

The JEXNORIVA™ store is owned and operated by Shanghai Hanyu Network Technology Co., Ltd.

By placing an order through jexnori.com, you acknowledge that you have read and agree to these Terms together with the policies published on our website. If you do not agree with these Terms, please do not place an order.

1. Business Identity

For transparency, JEXNORIVA™ operates under the following business information:

Brand / Trademark: JEXNORIVA™
Primary Website: jexnori.com
Legal Company Name: Shanghai Hanyu Network Technology Co., Ltd.
Owner: Ren Yan

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Customer Service Phone: +86 13812782989

JEXNORIVA™ is owned and operated by Shanghai Hanyu Network Technology Co., Ltd., which is responsible for the operation of jexnori.com and customer service relating to purchases made through the store.

2. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into the transaction under the laws applicable to you.

You also confirm that:

  • Information supplied during checkout is accurate and complete

  • You are authorized to use the selected payment method

  • Your purchase is lawful in your location

  • You will provide information reasonably necessary to process and deliver your order

Where applicable law requires parental or guardian authorization, the required permission must be obtained before a purchase is made.

3. Product Information

We make reasonable efforts to provide clear and accurate descriptions of products available through jexnori.com.

Individual product pages may contain information concerning:

  • Design

  • Materials

  • Finish

  • Dimensions

  • Available variations

  • Product photographs

  • Features

  • Availability

  • Pricing

Because JEXNORIVA™ products include jewellery and decorative elements, the way colours, stones, finishes and reflective surfaces appear may vary slightly depending on photography, lighting, screen calibration and device settings.

Minor visual variations do not automatically mean that a product is defective or materially different from its description.

Mandatory consumer rights relating to products that are genuinely defective, incorrect or materially non-conforming remain unaffected.

4. Availability

Products are offered subject to availability.

We may reasonably:

  • Update product specifications

  • Modify available variants

  • Change inventory status

  • Limit purchase quantities

  • Discontinue individual products

  • Remove unavailable products from sale

Adding a product to your shopping cart does not guarantee that inventory has been reserved.

If a product becomes unavailable after an order is submitted, we may contact you regarding an appropriate solution, including cancellation and refund of the affected product where necessary.

5. Prices & Checkout Total

Prices may change from time to time.

The amount applicable to your purchase will generally be the amount presented during checkout when you submit your order, subject to the correction of obvious errors where permitted by law.

Your checkout summary may include:

  • Product price

  • Promotional discounts

  • Shipping charges

  • Taxes where applicable and collected

  • Other charges clearly disclosed before payment

  • Final transaction total

Please review the complete checkout summary before authorizing payment.

6. Currency

The currency applicable to your transaction will be displayed on the website or during checkout.

If your payment account uses a different currency, your bank, card issuer or payment provider may apply its own:

  • Exchange rate

  • Foreign transaction fee

  • Currency conversion charge

  • International processing fee

Such third-party charges are determined by the relevant financial institution and are outside our direct control.

7. Placing an Order

Submitting an order constitutes a request to purchase the selected products.

Before submitting your order, please verify:

  • Product

  • Variant or available option

  • Quantity

  • Customer information

  • Delivery address

  • Billing information

  • Shipping option and charge

  • Applied discount

  • Transaction currency

  • Final order total

  • Payment method

You are responsible for reviewing information entered during checkout before submitting the order.

8. Order Confirmation

After checkout is successfully completed, you will generally receive an order confirmation containing relevant purchase information.

This may include your:

  • Order number

  • Purchased products

  • Order total

  • Delivery information

An automated confirmation indicates that we have received your order request.

An order may still be subject to reasonable payment authorization, fraud-prevention, inventory or fulfillment checks.

9. Order Acceptance

We may decline or cancel an order where reasonably necessary and permitted by applicable law.

Examples may include:

  • Payment authorization failure

  • Suspected fraudulent or unauthorized activity

  • Product unavailability

  • Unsupported shipping destination

  • Materially incomplete customer information

  • Obvious pricing or technical errors

  • Orders that violate applicable law or these Terms

If we cancel an order after successfully collecting payment, the applicable amount will be refunded.

10. Changes to an Order

If you need to change a product, quantity, variant or delivery information, contact us promptly:

service@jexnori.com

Please include your order number and the requested change.

We will make reasonable efforts to assist, but modifications cannot be guaranteed after processing, packing or shipment has begun.

11. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will review whether cancellation remains possible based on the fulfillment status.

Once an order has progressed substantially through processing or has been shipped, cancellation may no longer be possible.

In that case, an eligible product may be returned after delivery according to our Return & Refund Policy.

12. Payment Methods

The payment methods currently available for your transaction are those displayed during checkout.

Availability may depend on factors such as:

  • Customer location

  • Transaction currency

  • Payment provider

  • Card issuer

  • Transaction eligibility

The checkout page controls which payment methods are available for an individual order.

13. Payment Authorization

An order may proceed only after the applicable payment has been successfully authorized or confirmed.

Payment may be declined because of circumstances including:

  • Incorrect payment information

  • Insufficient available funds

  • Card issuer restrictions

  • Billing information mismatch

  • Security checks

  • International transaction restrictions

If payment is declined, please verify the information entered or contact the relevant payment provider.

14. Payment Security

Payments are processed through the payment services made available through our checkout environment.

Relevant payment providers may use their own authentication, security, encryption and fraud-prevention measures.

For security reasons, never send complete card numbers, CVV/security codes, online banking passwords or similar sensitive credentials to service@jexnori.com.

Please review our Payment Options and Privacy Policy for additional information.

15. Order Processing

Our standard order processing period is generally:

2–5 business days

This period covers activities such as order review, preparation, packing and fulfillment before dispatch.

Processing time is separate from carrier transit time.

During holidays, major promotions or unusually high order volumes, processing may occasionally require additional time.

16. Fulfillment Locations

JEXNORIVA™ may fulfill orders through different warehouses or fulfillment facilities depending on inventory availability, destination and operational requirements.

The location from which a product is dispatched may differ from the legal business address published on our website.

We do not represent that every international order is shipped domestically from the customer's country.

Products within one order may also be dispatched separately.

17. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary according to:

  • Destination

  • Order characteristics

  • Available delivery method

  • Promotional offer

Where free shipping or another shipping promotion applies, the applicable amount will be reflected during checkout.

The shipping amount shown for the selected option during checkout is the amount customers should review before submitting payment.

18. Estimated Delivery

Estimated carrier transit times after dispatch are generally:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other supported international destinations: 14–21 business days

These are estimates rather than guaranteed arrival dates.

The standard 2–5 business day processing period should be considered separately from these transit estimates.

19. Tracking

Where shipment tracking is available, tracking information will generally be provided after dispatch.

Carrier systems may require approximately 1–3 business days after shipment information is created before the first tracking event appears.

Temporary gaps between tracking updates do not necessarily indicate that a parcel has been lost.

20. Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier congestion

  • Customs processing

  • Severe weather

  • Public holidays

  • Transportation disruption

  • Remote-area delivery

  • Local delivery conditions

  • Incorrect address information

  • Other events outside our reasonable control

We will provide reasonable assistance when a customer reports a delivery issue, but third-party carrier and customs processing times cannot always be controlled.

21. International Orders, Customs & Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges or other government-imposed fees.

Unless an applicable charge is expressly collected during checkout, the recipient may be responsible for such charges where required by local law.

JEXNORIVA™ does not determine the amount of destination-country customs charges.

Customs processing may also affect delivery time.

22. 30-Day Returns

Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.

For a standard return, products should generally be:

  • Unused and unworn

  • In their original condition

  • Free from customer-caused damage or alteration

  • Complete with applicable accessories or components

  • Accompanied by proof of purchase or an identifiable order

Jewellery showing signs of extended wear, unauthorized resizing, alteration or customer-caused damage may not qualify for a standard change-of-mind return.

Mandatory consumer rights remain unaffected.

23. Return Authorization

Customers must contact us before returning a product:

service@jexnori.com

After reviewing an eligible request, we will provide the applicable return authorization and instructions.

Do not automatically send products to our published business address.

The legal business address and authorized return-processing location may be different.

Unauthorized returns or products sent to an incorrect location may not be accepted or processed.

24. Return Shipping Costs

Responsibility for return shipping depends on the circumstances.

For an eligible change-of-mind return, return shipping may be the customer's responsibility unless applicable law requires otherwise.

For a confirmed incorrect, damaged, defective or materially non-conforming product attributable to us, we will provide an appropriate remedy in accordance with our policies and applicable law.

Customers should contact us before independently arranging return shipment for an order-related problem.

25. Refunds

Once an authorized return is received and reviewed, we will notify you regarding refund eligibility.

Approved refunds are generally issued to the original payment method.

After an approved refund is processed, please allow up to approximately 10 business days for processing. Your bank, card issuer or payment provider may require additional time before the transaction appears.

If more than 15 business days have passed since we confirmed that an approved refund was issued, please contact service@jexnori.com.

26. Exchanges

Where a direct exchange is not available, exchanges may be handled through a return-and-reorder process.

Customers may:

  1. Contact us about the original product.

  2. Follow the authorized return procedure.

  3. Place a separate order for the preferred product or available variation.

This approach helps avoid delays caused by changing inventory availability.

27. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete or materially different from what you ordered, contact us as soon as reasonably possible.

We may request:

  • Order number

  • Description of the issue

  • Product photographs

  • Packaging photographs

  • Shipping-label photographs where relevant

After reviewing the information, we will provide an appropriate resolution according to the circumstances, our policies and applicable law.

28. Missing Products & Split Shipments

An order may be fulfilled in more than one package.

Different parcels may:

  • Arrive on different dates

  • Have separate tracking numbers

  • Originate from different fulfillment locations

If an order appears incomplete, please check all available shipment information first.

If all expected packages have arrived and an item remains missing, contact service@jexnori.com.

29. Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please check:

  • The immediate delivery area

  • Mailbox or parcel locker

  • Building reception or management

  • Household members

  • Other safe delivery locations

  • The carrier's detailed tracking information

Where appropriate, contact the local carrier.

If the shipment still cannot be located, contact us with your order number and tracking information for review.

30. Failed or Undeliverable Shipments

Delivery may fail because of:

  • Incorrect or incomplete addresses

  • Repeated unsuccessful delivery attempts

  • Failure to collect a parcel

  • Recipient refusal

  • Uncompleted customs requirements

If a parcel is returned because delivery could not be completed, refund, reshipment or additional shipping options will be reviewed according to the circumstances and applicable law.

31. Intellectual Property

Content appearing on jexnori.com may include:

  • JEXNORIVA™ branding

  • Logos

  • Product photography

  • Product descriptions

  • Graphics

  • Illustrations

  • Website layouts

  • Design elements

Such materials may be owned by, licensed to or lawfully used by Shanghai Hanyu Network Technology Co., Ltd. or the relevant rights holder and may be protected by applicable intellectual property laws.

Unless authorized or otherwise permitted by law, you may not commercially reproduce substantial protected content, misuse JEXNORIVA™ branding, create misleading copies of our website or use our materials to impersonate our business.

32. Customer Reviews & Submissions

Where customers are able to submit reviews, photographs, comments or similar material, you confirm that you have the right to provide the content.

Submitted material must not:

  • Intentionally mislead

  • Violate another person's intellectual property

  • Improperly disclose personal information

  • Contain unlawful material

  • Contain malicious code or harmful content

We may moderate or remove submissions that violate these Terms or applicable requirements.

33. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains how information may be collected, used, disclosed, retained and protected in connection with our Services.

Please review the Privacy Policy before providing personal information through jexnori.com.

34. Third-Party Services

Our store may rely on third-party providers for functions such as:

  • Payment processing

  • Ecommerce infrastructure

  • Hosting

  • Fulfillment

  • Shipping

  • Analytics

  • Customer support

  • Fraud prevention

Independent third parties may maintain their own terms and privacy practices.

Where our website links to an external service, the relevant third party's policies may apply when you interact directly with that service.

35. Website Availability

We aim to maintain reasonable access to jexnori.com.

However, temporary interruptions may occur because of:

  • Maintenance

  • Software updates

  • Hosting problems

  • Network outages

  • Security events

  • Third-party service failures

  • Other technical circumstances

We do not guarantee uninterrupted availability of every website function.

36. Prohibited Uses

You may not use jexnori.com to:

  • Engage in unlawful activity

  • Commit or attempt fraud

  • Interfere with website security

  • Gain unauthorized access to systems

  • Introduce malware or malicious code

  • Conduct phishing or spam activities

  • Harvest personal information unlawfully

  • Infringe intellectual property rights

  • Impersonate JEXNORIVA™ or another person

  • Materially disrupt the normal operation of our Services

We may take reasonable measures to protect customers, the website and our business where misuse is identified.

37. Disclaimer

To the extent permitted by applicable law, the website is provided on an available basis.

We cannot guarantee that every feature will remain continuously available or that every technical error will be corrected immediately.

Nothing in this section excludes statutory warranties, consumer guarantees or other rights that cannot legally be excluded.

38. Limitation of Liability

To the maximum extent permitted by applicable law, Shanghai Hanyu Network Technology Co., Ltd. will not be responsible for indirect or consequential losses that were not reasonably foreseeable and arise solely in circumstances where liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Mandatory rights relating to defective, incorrect or non-conforming products remain unaffected.

39. Events Outside Our Reasonable Control

We may experience delays or interruptions resulting from circumstances outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War or civil disturbance

  • Government restrictions

  • Public-health events

  • Carrier disruption

  • Labor disputes

  • Utility failures

  • Telecommunications outages

Where applicable, mandatory customer rights remain unaffected.

40. Consumer Rights

These Terms do not remove or reduce mandatory consumer rights.

Depending on your location, applicable law may provide rights concerning:

  • Product conformity

  • Defective products

  • Repairs or replacements

  • Refunds

  • Cancellation

  • Withdrawal

  • Delivery

  • Other consumer protections

Where mandatory law provides stronger protection than these Terms, the mandatory legal requirement will apply.

41. European Union Consumers

Consumers located in the European Union may have additional statutory rights for eligible distance purchases.

Where applicable, this may include a 14-day statutory right of withdrawal, subject to legal conditions and exclusions.

These statutory rights may operate independently of our general 30-day return policy.

Nothing in these Terms is intended to restrict an EU consumer right that cannot lawfully be excluded.

42. Governing Law

These Terms are governed by the laws applicable to Shanghai Hanyu Network Technology Co., Ltd. in the People's Republic of China, subject to mandatory consumer protections that may apply in the customer's country or region.

To the extent legally permitted, disputes concerning operation of the business may be submitted to a competent court in:

Shanghai, China

Nothing in this provision removes jurisdictional or consumer rights that cannot lawfully be waived.

43. Resolving a Concern

If you have a concern involving an order, payment, shipment, return or refund, we encourage you to contact our customer support team first.

Many transactional issues can be reviewed directly using your order information.

This does not prevent either party from exercising legal rights or remedies available under applicable law.

44. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes in:

  • Store operations

  • Products or services

  • Payment procedures

  • Shipping arrangements

  • Website functionality

  • Legal or regulatory requirements

When a revised version is published, the Last Updated date will be changed.

Updates will not be used to improperly remove mandatory rights that already apply to completed transactions.

45. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

46. No Waiver

A delay or failure to enforce a provision of these Terms does not automatically constitute a permanent waiver of our right to enforce that provision later.

47. Entire Agreement & Related Policies

These Terms should be read together with the policies published on jexnori.com, including:

  • About Us

  • Contact Us

  • Payment Options

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

  • FAQ

Together, these documents establish the relevant terms and information governing purchases and use of our online store.

Where mandatory law conflicts with a provision of these Terms or policies, the applicable mandatory law will prevail.

48. Contact Information

Questions about these Terms & Conditions may be directed to:

JEXNORIVA™
Owned and operated by Shanghai Hanyu Network Technology Co., Ltd.

Owner: Ren Yan
Primary Website: jexnori.com

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Customer Service Phone: +86 13812782989

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed

We aim to respond to customer enquiries within 1–2 business days.