Terms of Use

Last Updated: September 29, 2026
Effective Date: September 29, 2026

Welcome to JEXNORIVA™.

These Terms of Use (“Terms”) govern your access to and use of jexnori.com, including its webpages, mobile-accessible features, content, tools and other online functionality (collectively, the “Site”).

The Site is owned and operated by:

Shanghai Hanyu Network Technology Co., Ltd.

under the JEXNORIVA™ brand.

Throughout these Terms, “JEXNORIVA™,” “we,” “us,” and “our” refer to Shanghai Hanyu Network Technology Co., Ltd., where appropriate.

By accessing or using the Site, you agree to these Terms and the policies incorporated or referenced herein.

If you do not agree, please discontinue use of the Site.

1. Business Information

For transparency, the Site is operated under the following business information:

Brand / Trademark: JEXNORIVA™
Primary Domain: jexnori.com
Legal Company Name: Shanghai Hanyu Network Technology Co., Ltd.
Owner: Ren Yan

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Telephone: +86 13812782989

JEXNORIVA™ is owned and operated by Shanghai Hanyu Network Technology Co., Ltd.

2. Relationship With Our Other Policies

These Terms govern use of the Site.

Purchases made through jexnori.com are also subject to the applicable store policies published on the Site, including our:

  • Terms & Conditions

  • Payment Options

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • FAQ

These documents should be read together where relevant.

If mandatory consumer law conflicts with any provision of our policies, the applicable mandatory legal requirement will prevail.

3. Eligibility & Lawful Use

You may use the Site only for lawful purposes.

Where you place an order, you must have the legal capacity required to enter into the applicable transaction.

You agree not to use the Site in any manner that violates applicable law, infringes another person's rights or materially interferes with the normal operation of our Services.

4. Accuracy of Information You Provide

When you provide information through jexnori.com, you agree to provide information that is accurate, current and reasonably complete.

This may include:

  • Name

  • Email address

  • Telephone number

  • Delivery address

  • Billing information

  • Account information

  • Order-related details

You are responsible for correcting inaccurate information where appropriate.

Incorrect or incomplete information may affect our ability to process an order, provide support or complete delivery.

5. Privacy & Personal Information

Our handling of personal information is described in our Privacy Policy.

Depending on how you interact with the Site, information may be provided or collected through:

  • Website forms

  • Checkout

  • Customer accounts

  • Email

  • Customer support

  • Cookies

  • Similar technologies

Please review our Privacy Policy for information regarding collection, use, disclosure, retention and protection of personal information.

6. Limited Permission to Use the Site

JEXNORIVA™ grants users a limited, revocable, non-exclusive right to access the Site for lawful personal shopping and informational purposes.

This permission does not transfer ownership of any Site content or intellectual property.

Unless expressly authorized or permitted by law, you may not use Site content for unauthorized commercial purposes.

7. Intellectual Property

Content displayed through jexnori.com may include:

  • JEXNORIVA™ branding

  • Logos

  • Product photographs

  • Product descriptions

  • Graphics

  • Illustrations

  • Icons

  • Page designs

  • Layouts

  • Written content

  • Other creative materials

Such materials may be owned by, licensed to or lawfully used by Shanghai Hanyu Network Technology Co., Ltd. or relevant third-party rights holders.

Applicable materials may be protected by copyright, trademark and other intellectual property laws.

8. Restrictions on Site Content

Unless authorized by us, the relevant rights holder or applicable law, you may not:

  • Commercially reproduce protected Site content

  • Republish substantial portions of the Site

  • Copy product photography for unauthorized commercial use

  • Misuse JEXNORIVA™ trademarks or logos

  • Remove intellectual property notices

  • Create misleading copies of the Site

  • Frame Site content in a way that suggests unauthorized affiliation

  • Use protected content to impersonate JEXNORIVA™

  • Sell or sublicense Site content that you do not own

  • Create unauthorized derivative commercial materials from protected content

Ordinary browsing and personal shopping use remain permitted.

9. Automated Access, Scraping & Security

You may not use automated technologies in a manner that materially disrupts the Site or improperly obtains protected information.

Prohibited activity may include:

  • Unauthorized scraping

  • Malicious data mining

  • Unauthorized bots

  • Circumvention of access controls

  • Attempts to discover protected system information

  • Excessive automated requests that materially impair Site performance

  • Unauthorized interception of personal or system data

Legitimate indexing, accessibility technology and other uses permitted by applicable law are not prohibited solely because they involve automated technology.

10. Malware & Technical Interference

You must not upload, transmit or introduce:

  • Viruses

  • Trojan horses

  • Malicious scripts

  • Destructive code

  • Malware

  • Other technologies intended to interfere with the Site

You must not intentionally attempt to disable, damage or compromise our website infrastructure or connected systems.

11. Access to the Site

You are responsible for the device, software and internet connection needed to access jexnori.com.

Your internet, mobile network or other third-party provider may impose charges that are separate from JEXNORIVA™.

We are not responsible for ordinary internet or telecommunications charges imposed by your provider.

12. Account Security

Where account functionality is available, you are responsible for maintaining the confidentiality of your login information.

You should notify us if you reasonably believe your account has been accessed without authorization.

We may restrict access where reasonably necessary to:

  • Protect customer information

  • Prevent fraud

  • Protect website security

  • Investigate misuse

  • Comply with legal requirements

13. User-Submitted Content

Where the Site allows reviews, comments, photographs or other submissions, you are responsible for the material you provide.

You must have the necessary rights to submit that content.

You must not knowingly submit material that:

  • Is unlawful

  • Is intentionally false or fraudulent

  • Infringes intellectual property rights

  • Violates privacy rights

  • Contains malicious software

  • Impersonates another person

  • Contains unlawful threats or harassment

  • Otherwise violates applicable law

14. Use of Customer Reviews & Submissions

When you voluntarily submit non-confidential content for publication on our Site — such as a product review or product photograph — you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce and display that content as reasonably necessary to operate, promote and improve our Services.

This permission applies only to content you have the right to provide.

Personal information remains subject to our Privacy Policy and is not treated as public user content merely because it was provided during checkout or customer support.

Where legally required, you may contact us regarding rights applicable to your submitted content.

15. Content Moderation

Where user-generated content functionality exists, we may review, refuse, restrict or remove submissions that reasonably appear to:

  • Violate these Terms

  • Infringe another person's rights

  • Contain unlawful material

  • Contain malicious code

  • Be fraudulent or deceptive

  • Threaten Site security

We are not obligated to publish every submission received.

16. Third-Party Links

The Site may contain links to websites, platforms or resources operated by independent third parties.

A link does not automatically mean that JEXNORIVA™ endorses every statement, product or practice appearing on the external website.

Third-party websites may maintain separate:

  • Terms

  • Privacy policies

  • Cookie practices

  • Security procedures

Please review the applicable third-party policies when leaving jexnori.com.

17. Third-Party Services

Our Site may rely on third-party service providers for functions such as:

  • Payment processing

  • Ecommerce infrastructure

  • Website hosting

  • Analytics

  • Fraud prevention

  • Shipping

  • Fulfillment

  • Customer support

The availability and performance of such services may depend partly on independent third-party systems.

18. Electronic Communications

When you place an order, contact customer support or otherwise communicate with us electronically, we may respond through electronic methods such as email.

Transactional communications may include:

  • Order confirmations

  • Shipping updates

  • Customer service responses

  • Refund information

  • Policy or account notices

Where required by law, promotional communications will be handled separately from necessary transactional communications.

Marketing preferences can be managed in accordance with applicable law and our Privacy Policy.

19. Product & Purchase Information

Product purchases are governed primarily by our Terms & Conditions and other applicable store policies.

Product photographs and descriptions are provided to help customers make purchasing decisions.

Actual appearance may vary slightly because of factors including:

  • Photography

  • Lighting

  • Device display

  • Screen settings

  • Material or finish characteristics

  • Reasonable production variation

Nothing in these Terms removes mandatory consumer rights relating to materially incorrect, defective or non-conforming products.

20. Website Information & Errors

We make reasonable efforts to maintain accurate Site information.

However, occasional errors may occur in:

  • Product information

  • Pricing

  • Availability

  • Written content

  • Technical information

Where permitted by law, we may correct errors and update information.

Where a material error affects an existing order, we will handle the matter in accordance with applicable law and our Terms & Conditions.

21. Site Availability

We aim to maintain reasonable availability of jexnori.com.

However, access may occasionally be interrupted because of:

  • Maintenance

  • Security updates

  • Hosting interruptions

  • Network failures

  • Software updates

  • Technical problems

  • Third-party service interruptions

  • Events outside our reasonable control

We do not guarantee uninterrupted access to every Site function at all times.

22. Suspension or Restriction of Access

We may restrict or suspend Site access where reasonably necessary because of:

  • Fraud

  • Unlawful activity

  • Security threats

  • Material violations of these Terms

  • Malicious technical activity

  • Abuse of website functionality

Where appropriate, restrictions may remain in effect while the relevant issue is investigated.

Termination or restriction does not eliminate rights or obligations that arose before the restriction.

23. Trademarks

The JEXNORIVA™ name, branding and associated marks may be protected intellectual property.

You may not use JEXNORIVA™ branding in a way that falsely suggests:

  • Sponsorship

  • Authorization

  • Partnership

  • Ownership

  • Commercial affiliation

Third-party marks appearing on the Site remain the property of their respective owners.

24. Reporting Intellectual Property Concerns

We respect legitimate intellectual property rights.

If you believe material appearing on jexnori.com infringes intellectual property that you own or are authorized to represent, please contact:

service@jexnori.com

To help us review the request, please provide reasonably sufficient information, including:

  • Your name and contact information

  • Identification of the protected work or right

  • Identification of the material at issue

  • The location of that material on our Site

  • An explanation of why you believe the use is unauthorized

  • Confirmation that the information provided is accurate

  • Evidence of authority where you act for a rights holder

We may request additional information where reasonably necessary to evaluate the claim.

25. Disclaimer

To the extent permitted by applicable law, the Site is provided on an “as available” basis.

We do not guarantee that:

  • Every feature will always be available

  • Site access will never be interrupted

  • Every technical error will immediately be corrected

  • Independent third-party systems will always operate without interruption

Nothing in this section excludes statutory warranties, consumer guarantees or other rights that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Shanghai Hanyu Network Technology Co., Ltd. will not be responsible for indirect or consequential losses that were not reasonably foreseeable and arise solely in circumstances where such liability may legally be limited.

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by applicable law.

Nothing in this section removes mandatory rights concerning defective, incorrect or materially non-conforming products.

27. Responsibility for Unlawful Misuse

To the extent permitted by applicable law, you may be responsible for losses directly resulting from your:

  • Fraudulent use of the Site

  • Intentional unlawful activity

  • Malicious interference with Site systems

  • Material infringement of third-party rights

  • Material breach of these Terms

This section does not impose liability beyond what is permitted under applicable law.

28. Force Majeure

Performance of certain obligations may be delayed by circumstances outside our reasonable control.

Examples may include:

  • Natural disasters

  • Severe weather

  • War

  • Civil disturbance

  • Government restrictions

  • Public-health emergencies

  • Carrier disruptions

  • Labor disputes

  • Utility failures

  • Telecommunications outages

We will make reasonable efforts to resume affected operations when practicable.

Mandatory consumer rights remain unaffected where applicable.

29. Shipping & Risk

Orders are shipped through third-party carriers and logistics providers.

Delivery procedures, tracking and estimated transit times are described in our Shipping Policy.

Nothing in these Terms transfers the risk of loss to a consumer earlier than permitted under applicable mandatory consumer law.

Where a parcel is lost or damaged before delivery and responsibility remains with us under applicable law, the matter will be handled according to our Shipping Policy, Return & Refund Policy and applicable legal requirements.

30. Consumer Rights

These Terms are not intended to remove rights that cannot legally be waived.

Depending on your location, mandatory consumer law may provide protections concerning:

  • Product conformity

  • Faulty goods

  • Delivery

  • Cancellation

  • Withdrawal

  • Refunds

  • Repairs

  • Replacements

Where mandatory consumer law provides stronger protection than these Terms, the mandatory legal requirement will apply.

31. European Union Consumers

Consumers in the European Union may have additional statutory protections relating to eligible distance contracts.

These may include a 14-day right of withdrawal, subject to applicable requirements and legal exclusions.

Such statutory rights may apply independently of our general 30-day return policy.

Nothing in these Terms restricts rights that cannot lawfully be excluded.

32. Governing Law

These Terms are governed by the laws applicable to Shanghai Hanyu Network Technology Co., Ltd. in the People's Republic of China, subject to mandatory consumer protections applicable in the customer's country or region.

To the extent legally permitted, matters relating to the operation of our business may be submitted to a competent court in:

Shanghai, China

This provision does not deprive consumers of jurisdictional or statutory rights that cannot lawfully be waived.

33. Resolving Disputes

If you experience a problem involving the Site or a transaction, we encourage you to contact us first at:

service@jexnori.com

We will make reasonable efforts to review customer concerns concerning:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Website use

Nothing in this section prevents either party from exercising legal rights or remedies available under applicable law.

34. Changes to These Terms

We may update these Terms when reasonably necessary to reflect changes in:

  • Site functionality

  • Business operations

  • Security requirements

  • Services

  • Policies

  • Applicable laws or regulations

When changes are published, the Last Updated date at the beginning of this page will be revised.

Changes will apply prospectively where required and will not be used to improperly remove mandatory rights already associated with a completed transaction.

35. Assignment

You may not transfer rights or obligations under these Terms where doing so would materially affect another party without appropriate authorization.

We may transfer relevant business rights or obligations as part of a lawful corporate restructuring, business transfer or similar transaction, subject to applicable law.

Any transfer will not remove mandatory customer rights.

36. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

37. No Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean we permanently waive the right to enforce it later.

38. Continuing Provisions

Provisions that by their nature are intended to continue after Site use ends may remain effective.

These may include provisions concerning:

  • Intellectual property

  • Previously accrued rights

  • Liability where applicable

  • Dispute resolution

  • Other continuing legal obligations

39. Entire Agreement for Site Use

These Terms of Use, together with policies expressly incorporated by reference, govern your use of jexnori.com.

Separate Terms & Conditions and transaction-specific information may additionally govern purchases made through the Site.

Where mandatory law conflicts with these Terms, mandatory law will prevail.

40. Contact Us

If you have questions regarding these Terms of Use, website access or JEXNORIVA™, please contact us:

JEXNORIVA™

Owned and operated by:
Shanghai Hanyu Network Technology Co., Ltd.

Owner: Ren Yan
Primary Website: jexnori.com

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Telephone: +86 13812782989

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed

We aim to respond to customer enquiries within 1–2 business days.

JEXNORIVA™ is owned and operated by Shanghai Hanyu Network Technology Co., Ltd.