Contact information

We’re Here to Help

Thank you for visiting JEXNORIVAβ„’.

Whether you have a question before placing an order or need assistance with an existing purchase, our customer support team is available to help. We can assist with product information, order details, shipping questions, returns, refunds and other enquiries related to your shopping experience at jexnori.com.

For the most efficient assistance, please contact us using the information below.

Customer Support

Email
service@jexnori.com

Phone
+86 13812782989

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed

Messages received outside our regular support hours will be reviewed on the next business day.

Business Information

Brand / Trademark: JEXNORIVAβ„’
Website: jexnori.com
Legal Company Name: Shanghai Hanyu Network Technology Co., Ltd.
Owner: Ren Yan

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

JEXNORIVAβ„’ is operated by Shanghai Hanyu Network Technology Co., Ltd.

Contacting Us About an Order

If your enquiry relates to an order, please include your order number and the email address used when placing the order.

Providing these details helps us identify your purchase and respond more efficiently.

For return or refund requests, please contact us before sending any item back. Return instructions and the applicable return address will be provided after your request has been reviewed in accordance with our Return & Refund Policy.

Please do not send unauthorized returns directly to our business address unless our customer support team has specifically instructed you to do so.

Product & General Enquiries

Need more information before ordering?

You can contact us regarding:

  • Product details and specifications

  • Order status and order-related questions

  • Shipping and delivery information

  • Returns and refunds

  • Payment-related questions

  • Website or customer service enquiries

Our team will make reasonable efforts to provide clear and helpful information regarding your request.

Response Times

We aim to respond to customer enquiries within 1–2 business days.

During public holidays, promotional periods or unusually high enquiry volumes, responses may take slightly longer.

Thank you for choosing JEXNORIVAβ„’.

We value clear communication and are committed to providing reliable support throughout your shopping experience.

JEXNORIVAβ„’
Operated by Shanghai Hanyu Network Technology Co., Ltd.
service@jexnori.com
+86 13812782989