Shipping Policy

Last Updated: September 29, 2026
Effective Date: September 29, 2026

This Shipping Policy explains how orders placed through jexnori.com are processed, fulfilled, shipped and delivered.

JEXNORIVA™, operated by Shanghai Hanyu Network Technology Co., Ltd., works with fulfillment and logistics partners to deliver orders to customers in the destinations currently supported by our store.

Please review the information below before completing your purchase.

1. Order Processing

After your order has been successfully placed and payment has been confirmed, it enters our processing and fulfillment workflow.

Standard Processing Time

Please allow approximately:

2–5 business days

for order verification, preparation, packing and fulfillment before shipment.

Business days generally exclude weekends and applicable public holidays.

During major promotional events, public holidays or periods of unusually high order volume, processing may occasionally take longer. If a material delay affects your order, we will make reasonable efforts to provide updated information where available.

Processing time is separate from the estimated transit time after the parcel has been shipped.

2. Where Orders Are Shipped From

JEXNORIVA™ may use different inventory and fulfillment locations depending on product availability, destination and operational requirements.

Your order may therefore be dispatched from a warehouse or fulfillment facility that is different from the legal business address of Shanghai Hanyu Network Technology Co., Ltd.

We do not represent that every order is shipped from Shanghai or from a local warehouse in the customer's country.

The fulfillment location used for an individual order may vary.

3. Multiple Packages

Products within the same order may occasionally be stored or fulfilled at different locations.

As a result:

• One order may be divided into multiple parcels

• Parcels may have separate tracking numbers

• Different packages from the same order may arrive on different dates

Receiving one parcel does not necessarily mean the remaining products have been omitted from your order.

If your order is shipped separately, please review all available tracking information before reporting a missing item.

4. Shipping Destinations

We ship to eligible destinations made available through our checkout system.

Shipping availability may depend on:

• Delivery country or region

• Postal or ZIP code

• Product availability

• Carrier coverage

• Applicable shipping restrictions

If our checkout system does not accept a particular delivery destination, we may currently be unable to ship an order there.

Please enter your complete and accurate delivery address during checkout.

5. Estimated Delivery Times

Delivery times begin after the order has completed processing and has been dispatched.

Typical estimated transit times are:

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may vary depending on the destination, carrier network, customs clearance, public holidays, weather, local delivery conditions and other circumstances outside our reasonable control.

Order processing time of 2–5 business days should be added to the applicable estimated transit time above.

6. Shipping Charges

Any applicable shipping fee will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order details, available delivery service or promotional offer.

Where a free-shipping promotion applies, the applicable shipping discount will be reflected during checkout.

Customers should review the complete order summary before submitting payment.

We will not rely on a shipping charge that is different from the amount presented for the applicable shipping option during checkout.

7. Order Tracking

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

You may receive:

• A shipment confirmation email

• A tracking number

• A link or other method for viewing shipment progress

Tracking information may not become active immediately after a shipping label is created.

Please allow approximately 1–3 business days for the carrier's tracking system to display its first update in some cases.

A temporary lack of tracking movement does not necessarily mean the parcel has been lost.

8. Customs, Duties & Import Taxes

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country or local authorities.

Whether such charges apply depends on factors including the destination, order value and local regulations.

Unless expressly collected from you during checkout or otherwise stated for the applicable order, customs duties, import taxes and similar government charges may be payable by the recipient where required by local law.

These charges are not controlled by JEXNORIVA™.

Customers are responsible for providing accurate information where customs authorities or carriers require it.

Customs processing may also extend the delivery timeframe.

9. Address Accuracy

Customers are responsible for reviewing their shipping information before completing an order.

Please make sure your delivery information includes:

• Recipient's full name

• Complete street address

• Apartment, suite or unit number where applicable

• City

• State, province or region where applicable

• Postal or ZIP code

• Country

• Valid telephone number or contact information where required for delivery

JEXNORIVA™ cannot guarantee successful delivery when incorrect or incomplete shipping information is provided.

10. Address Changes

If you discover an error in your delivery address after placing an order, contact us as soon as possible at:

service@jexnori.com

Include your order number and the corrected address.

We will make reasonable efforts to update the information before fulfillment begins, but an address change cannot be guaranteed once an order has entered processing, packing or shipment.

If the parcel has already been transferred to a carrier, we may be unable to redirect it.

11. Order Cancellations

If you wish to request cancellation, contact:

service@jexnori.com

as soon as possible after placing your order.

We will review whether cancellation remains possible based on the current fulfillment status.

Orders that have already entered advanced processing, packing or shipment may no longer be cancellable.

If cancellation is no longer possible, an eligible product may be returned after delivery in accordance with our Return & Refund Policy.

12. Delivery Delays

Although we work to provide reasonable delivery estimates, delays can occasionally occur.

Possible causes include:

• Customs inspections or clearance

• Carrier network congestion

• Public holidays

• Severe weather

• Transportation disruptions

• Incorrect or incomplete delivery information

• Remote destination requirements

• Unusually high seasonal shipping volume

• Events outside our reasonable control

If tracking shows no meaningful movement for an unusually long period, please contact us so we can review the available shipment information.

13. Lost Packages

If you believe your shipment may be lost, please contact:

service@jexnori.com

and provide your order number and available tracking information.

We may review the shipment status with the relevant carrier or logistics provider.

If the shipment is confirmed as lost in transit under circumstances for which we are responsible, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please allow reasonable time for carrier investigations where required.

14. Damaged Packages or Products

Please inspect your order after delivery.

If an item arrives damaged, contact our customer support team as soon as reasonably possible and provide:

• Your order number

• Photographs of the product

• Photographs showing the damage

• Photographs of the shipping packaging where relevant

• A brief explanation of the issue

This information helps us review what occurred during fulfillment or transportation.

After reviewing the request, we will advise you of the appropriate resolution.

Please do not discard relevant packaging before the issue has been reviewed where the packaging may be needed to support a carrier claim.

15. Incorrect or Missing Items

If you receive an incorrect product or believe an item is missing from your shipment, please first check whether your order was divided into multiple packages.

If the issue remains unresolved, contact:

service@jexnori.com

Please provide your order number and, where appropriate, photographs of the products and packaging received.

Our customer support team will review the order and provide the applicable next steps.

16. Delivery Shown as Completed

If carrier tracking indicates that a parcel was delivered but you cannot locate it, we recommend first:

1. Checking around the delivery location

2. Asking household members or other authorized recipients

3. Checking with building management or reception, where applicable

4. Reviewing the carrier's tracking details

5. Contacting the local carrier where appropriate

If you still cannot locate the parcel, contact service@jexnori.com with your order number and tracking details so we can review the available information.

17. Refused & Undeliverable Shipments

A parcel may be returned to the sender or fulfillment facility if:

• The delivery address is incomplete or incorrect

• Delivery attempts are unsuccessful

• The recipient refuses the shipment

• The parcel is not collected when required

• Customs or local delivery requirements are not completed

If a shipment is returned as undeliverable, please contact our customer support team.

Any refund, reshipment or additional shipping cost will be reviewed based on the circumstances and applicable consumer law.

18. Shipping & Return Locations Are Not Necessarily the Same

The location from which an order is shipped should not be assumed to be the location to which a return must be sent.

Similarly, the legal business address published on our website is not automatically an authorized return address.

If you wish to return a product, contact us first and follow the instructions provided under our Return & Refund Policy.

Unauthorized returns may not be accepted or processed.

19. Need Help With Your Shipment?

For questions concerning processing, tracking, delivery delays, damaged parcels or missing shipments, please contact JEXNORIVA™ Customer Support.

Brand / Trademark: JEXNORIVA™
Website: jexnori.com
Legal Company Name: Shanghai Hanyu Network Technology Co., Ltd.
Owner: Ren Yan

Business Address:
1st Floor, Building 1, No. 1185, Huaiyi Road
Jiading District, Shanghai
China

Customer Support Email: service@jexnori.com
Telephone: +86 13812782989

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
Saturday – Sunday: Closed

We aim to respond to customer enquiries within 1–2 business days.

JEXNORIVA™ is operated by Shanghai Hanyu Network Technology Co., Ltd.

Thank you for shopping with JEXNORIVA™. We aim to keep every stage of the delivery process clear — from order processing and fulfillment to tracking and final delivery.